General Terms and Conditions

range of services:

Via the website www.nextlevelescape.ch, Next Level Escape AG, Steinackerstrasse 41, 8302 Kloten, hereinafter referred to as the "provider", offers games and events (hereinafter referred to as "games") to interested persons (hereinafter referred to as "players" or "customers", whereby this always includes both male and female players) subject to these general terms and conditions (hereinafter referred to as "GTC"). These games are played at the game locations listed on the provider's website.

These terms and conditions apply between the provider and the players and conclusively regulate their contractual relationships. The provider reserves the right to change these terms and conditions at any time. Such changes will be published in an appropriate manner (for example on the website www.nextlevelescape.ch) or communicated (for example by email). The terms and conditions valid at the time of the reservation apply to game reservations.

conclusion of the contract:

A contract between the provider and the players is concluded upon payment or reservation of the game. By booking, a player acknowledges that he has read, understood and accepted these terms and conditions.

A contract between the provider and the customer is concluded when the booking is completed. The quantities and prices specified can be adjusted by the provider at any time. The provider can withdraw at any time due to scheduling conflicts, errors in the communication of the price or by stating compelling reasons and will refund the customer the full purchase price. The automatically generated response about the purchase that the customer receives after placing his order is not to be understood as confirmation of delivery but merely indicates that the provider has received an order.

Prices:

Unless otherwise stated, all prices are in Swiss francs (CHF). All prices include any applicable value added tax (VAT).

Prices are exclusive of packaging and shipping costs as well as any other applicable taxes.

The provider reserves the right to change prices at any time. The prices valid at the time of conclusion of the contract on the provider's website and in accordance with the provider's price list apply.

Rules of the game:

The provider reserves the right to cancel reservations received at any time. This means that the player cannot derive any claims against the provider.

In the games "Narcos" and "Orient Express" players have 75 minutes of playing time, in the games "Secret Tales" and "Dark Memories" 90 minutes. If players arrive late, their playing time is reduced by the length of their delay.

In the event of an inability to attend, players must notify the provider via the designated communication channels at least 48 hours before the scheduled start of the game.

In case of cancellation less than 48 hours before the start of the reserved game, the players are obliged to pay a fee of CHF 60.- per reserved game. The player has no right to a refund of the amount paid at the time of reservation.

In the event of a missed game without cancellation (from one hour after the start of the game), players are obliged to pay the full price for the reserved games.

If the players finish before the end of the game time or cannot free themselves by solving all tasks within the game time or give up early, they are not entitled to a refund of the game price or any part thereof.

Children under the age of 16 may only participate if accompanied by a parent, with the parent counting as a player.

The game is generally recommended for ages 16 and up. For younger participants, we ask customers to contact us.

The game "Secret Tales" is approved for players aged 12 and over (children's show).

Rights and obligations of the provider, responsibilities

The provider is responsible for compliance with all legal regulations. The provider declares and assumes responsibility for having the right to carry out the games offered. In particular, the provider ensures that the games do not infringe any third-party rights or other rights (e.g. copyright, trademark, patent and personal rights, rights of a competition nature) or other applicable law or common decency.

The provider has the right to exclude one or more players from the team before or during the game if:

– No reservation has been made;

– rules of the game are violated;

– instructions of the provider’s staff are not followed;

– furniture is damaged or stolen;

– the conduct of a player results in harassment of one or more other players;

– the behaviour of a player results in harassment of the game leader;

– public order is disturbed or morality is endangered;

– a player is under the influence of alcohol or behaves inappropriately or aggressively;

– other legal provisions applicable in Switzerland are violated.



The provider does not have to give any reasons for not allowing or excluding a player from the game. The player cannot derive any claims against the provider from this. In particular, the player is not entitled to a full or partial refund of the game fee.

The provider reserves the right to have the reception and the gaming rooms (but not the toilets) monitored by video. This is to ensure the safety of the provider's staff and the players. No recordings will be made. By paying the game fee and thereby accepting the terms and conditions, the player acknowledges the video surveillance and expressly agrees to it.

Rights and obligations of players, responsibilities

The players are jointly liable for all damage caused at the game location and in the game room. If objects that were in the game room at the start of the game are missing after the game, the players must compensate the provider for this in accordance with the provider's price list. The players must treat the game location and the game rooms, as well as the furniture in them, with the utmost care. Any damage must be reported to the provider immediately.

Players have the option of depositing their personal belongings in a lockable box at the game location. During the game, players keep the key to the deposit. Any liability for loss or damage to personal belongings brought by players is excluded to the extent permitted by law.

In general, players are obliged to follow all instructions of the provider or its staff at all times.

warranties

The statutory warranty provisions apply.



Liability of the Provider

Players participate in the games at their own risk.

Any contractual or non-contractual liability for damages on the part of the provider in connection with participation in the games offered or the related reservation process is excluded to the extent permitted by law. The provider's liability for direct damages is limited to the amount of the game fee.

The above limitations of liability do not apply to claims for intentional or grossly negligent injury to life or limb. Furthermore, any liability for indirect and consequential damages is excluded.

vouchers

Vouchers can be purchased via the website or on site. These can be redeemed when booking a game.

Vouchers cannot be refunded and cannot be exchanged for cash.

A voucher is valid for 5 years from the date of purchase. After this date, the voucher expires.

intellectual property rights

All rights to the products, services and any brands belong to the provider or the owner authorizes the use of them. Neither these terms and conditions nor associated individual agreements contain the transfer of any intellectual property rights, unless this is explicitly mentioned. In addition, any further use, publication and making available of information, images, texts or anything else that the customer receives in connection with these provisions is prohibited unless it is explicitly approved by the provider. If the customer uses content, texts or visual material in connection with the provider to which third parties have a protective right, the customer must ensure that no protective rights of third parties are violated.

data storage and data protection

The provider may process and use the data recorded as part of the conclusion of the contract to fulfill the obligations arising from the contract. The provider takes the measures required to secure the data in accordance with the legal regulations. The player fully agrees to the storage and contractual use of his data by the provider and is aware that the provider is obliged and entitled to disclose information about the player to these or third parties upon order of courts or authorities. If the player has not expressly prohibited it, the provider may use the data for marketing purposes. The data necessary to fulfill the service can also be passed on to commissioned service partners or other third parties. Furthermore, the data protection provisions apply.

priority

These General Terms and Conditions take precedence over all older provisions and contracts. Only provisions from individual contracts that further specify the provisions of these General Terms and Conditions take precedence over these General Terms and Conditions.

severability clause

Should a provision of this contract or an appendix to this contract be or become invalid, this shall not affect the validity of the remainder of the contract. The contracting parties shall replace the invalid provision with a valid provision that comes as close as possible to the intended economic purpose of the invalid provision. The same applies to any gaps in the contract.

confidentiality

Both parties, as well as their assistants, undertake to treat all information submitted or acquired in connection with the services as confidential. This obligation remains in effect even after the termination of the contract.

Taking photos and videos is not permitted during the games (the reception area is excluded). To avoid misunderstandings, Next Level Escape recommends that you leave all private electronic media in your bag during the game.

The players undertake to keep the contents of the rooms secret and not to disclose them to third parties who have not yet played the room.

Each player accepts that the games, room concepts, story designs and effects are the property of Next Level Escape and may not be copied or used for personal purposes.

Next Level Escape reserves the right to take legal action in the event of violations.

Force majeure

If the timely fulfillment by the provider, its suppliers or third parties involved is impossible due to force majeure such as natural disasters, earthquakes, volcanic eruptions, avalanches, bad weather, thunderstorms, storms, wars, unrest, civil wars, revolutions and uprisings, terrorism, sabotage, strikes, nuclear accidents or reactor damage, the provider is released from fulfilling the affected obligations for the duration of the force majeure and a reasonable start-up period after its end. If the force majeure lasts longer than 30 (thirty) days, the provider can withdraw from the contract. The provider must fully reimburse the customer for any fees already paid.

Invalid provisions or contractual gaps

Should individual provisions of this contract be or become invalid or unenforceable, the validity of the contract shall otherwise remain unaffected. The contracting parties shall replace the invalid provision with a valid provision that comes closest to the intended economic objective of the invalid provision.

The above measure shall apply accordingly if the contract proves to be incomplete.

Applicable law and jurisdiction

These terms and conditions are subject to Swiss law. Unless mandatory legal provisions apply, the court at the provider's registered office has jurisdiction. The provider is free to file a lawsuit at the defendant's registered office. The United Nations Convention on Contracts for the International Sale of Goods (SR 0.221.221.1) is explicitly excluded.

Version 1.1 Updated on October 16, 2024